Director of Residential Facilities

We are seeking a Director of Residential Facilities who will be responsible for leading the Residential Facilities program within On-Campus Living. This position is an important management role within Homewood Student Affairs. JHU is in the process of developing a Housing and Dining Master plan to replace and build new housing, along with repositioning existing buildings to meet the current and future needs of our students. The Director will play an integral part in this plan’s implementation.

Key responsibilities include supervising professional staff, overseeing housing facilities including working directly with John Hopkins Facilities and Real Estate (JHFRE), developing short- and long-range renewal and replacement schedules, collaborating and ensuring proper execution of the Maintenance Improvement Plan (MIP) and working with the Executive Director for On-Campus Living to develop a comprehensive capital plan for all residential facilities.

Additionally, this position will lead all efforts with opening and closing residence halls, keys and card access, and will be responsible for developing policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department’s security and safety plan in partnership with key stakeholders. The Director must be highly collaborative and develop strong working relations within On-Campus Living, University Student Services (USS), and through the university.

The Director will assist the Executive Director for On-Campus Living in all aspects of planning, budgeting, and development of procedures for the department related to facilities maintenance.

Specific Duties & Responsibilities

Supervision/Training

• Select, train, on-board, and supervise an Associate Director for Housing Facilities and functionally supervise an Assistant Director for Residential Facilities and four facilities coordinators.
• Develop a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals, and priorities.
• Facilitate weekly facilities meetings with Housing Facilities staff, maintenance, and custodial managers and supervisors.
• Serve as a liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures.
  
  

Facilities Strategic Planning

• In conjunction with the Executive Director, identify goals, strategic and master planning for all residence halls.
• In partnership with Johns Hopkins Facilities and Real Estate (JHFRE) and University Student Services, develop and maintain a comprehensive Repair & Replacement, Deferred and Preventive Maintenance Program.
• Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects.
• Serve as one of the primary points of contact with Johns Hopkins Facilities and Real Estate (JHFRE) as it relates to the design, construction and renovation process for housing-related projects.
• Coordinate safety and assist in the evaluation of risk management requirements.
• Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff, responding on-site as needed.
• Serve as primary liaison with contractors and vendors servicing all residence halls.
• Identify critical inputs to the scope of work necessary for outside service contracts.
• Develop, maintain, and update all residence hall standard operating procedures (SOPs).
• Development of a ten-year capital plan in coordination with the Executive Director.
• Development of a five-year non-capital plan.
• Partner with the Executive Director for On-Campus living to develop housing facilities-related policy, procedures, and processes.
• In conjunction with the Executive Director for On-Campus Living, develop and manage capital expenditure budget; produce multiple-year budget projections; produce and monitor furniture lifecycle report.
• Assist in identifying short-term and long-term budget needs for all residential buildings.
• Purchase of furniture and appliances for residence hall student rooms, apartments, offices, and common areas in the residential building.

Facilities Capital Project Execution and Coordination

• Day to day liaison for all active renovation and new construction projects. This includes response to questions, ensuring On-Campus Living needs are met, and attendance at project-related meetings.
• At the end of construction, coordinate building occupancy activities, including furniture and equipment purchase and installation, building services, partner activities, etc.
• Coordinate On-Campus Living activities with USS and JHFRE.
• Coordinate planned work with partners.

Building Services

• Negotiate Service Level Agreement pricing and associated service levels annually with JHFRE.
• Manage all relationships with service providers and partners to ensure acceptable service provision in the residence halls.
• Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible.
• Provide a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness.
• Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately.
• Coordinate utility outages as needed with JHFRE.
• Work with On-Campus Living, JHFRE, and J-Card access control to ensure protocols meet programmatic needs. Determine appropriate levels of access for those working in and around the residence halls. Work with J-Card Access control to perform system reviews.
• Work with Environmental Safety to ensure residence hall compliance and address any issues.
• Serve as a liaison with Housing Operations and Student Disability Services (SDS) to ensure approved resident accommodations occur as needed.
• Review facility damages due to system failures, weather, or vandalism. Work with JHFRE and Risk Management as needed. Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined.

Other Duties

• Serve in rotation for the university on-call system.
• Serve on University committees for On-Campus Living and identified university committees.
• Provide facility information for efforts, including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting.
• Work with residents/students completing projects/coursework to provide information. Respond to resident proposals to change policy or aspects of the facilities.

Special Skills and Knowledge

• Courteous with strong customer service orientation, the ability to multitask and work comfortably in a fast-paced, student-centered/diverse environment.
• Dependable with proficient attention to detail, strong communication and decision-making skills, must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism, and sound judgment.
• Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change.
• Able to demonstrate and support a philosophy of excellent customer service.
• Experience using a computerized maintenance management system.
• Experience with StarRez preferred.
• Microsoft Office Suite, SQL database, in addition to other software packages, and computer skills as needed.

Scope of Responsibility

• Knows and understands the formal and informal departmental goals, standards, policies, and procedures, which may include some familiarity with other departments within the school/division.
• Demonstrates sensitivity to the interrelationship of both people and functions within the department.

• Master's Degree in Higher Education/College Student Personnel or a closely related field.
• Seven years (7) of experience in residence life/housing operations.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Director Housing Operations 
Job Posting Title (Working Title): Director of Residential Facilities   
Role/Level/Range: ACRP/04/ME  
Starting Salary Range: $64,600 - $113,300 Annually ($110,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: Homewood Campus 
Department name: Community Living Housing  
Personnel area: University Student Services