The Records and Registration Office promotes the academic mission of Anoka-Ramsey Community College (ARCC) by providing information to students, faculty, staff and the public. We are a dedicated team that upholds high ethical and professional values in all areas, maintaining accuracy, integrity, and privacy of student records – past, present, and future – by adhering to federal, state, and institutional policies and procedures.
The Customer Service Specialist position serves as the first point of contact for the Records and Registration Office through email, phone and in-person interactions. This position provides accurate Records and Registration information on such topics as enrollment verification, adding/dropping/withdrawing, and incoming and outgoing transcripts. This position also assists students with website navigation, finding and completing appropriate forms, and course registration issues. Providing positive customer service is an essential component to this position.
Customer Service skills sufficient to provide prompt, courteous and accurate information regarding the Records and Registration policies and procedures to customers in person, on the phone, and through e-mail
Word processing skills to prepare memos, letters and other materials that are grammatically correct, in proper format, and free of spelling errors using Microsoft Word or equivalent software
Knowledge of database management software sufficient to retrieve data and review information
Data Entry skills sufficient to accurately input data and maintain a high level of attention to detail
Demonstrated commitment and success working in a diverse and multi-cultural and multiracial community
Knowledge of Records and Registration policies and procedures
Experience using database management software such as Academic Records Student Affairs Application (ARSA), Integrated Statewide Records System (ISRS), Perceptive Content or other similar software
Knowledge and ability to understand issues around data privacy and maintain a high level of confidentiality
One (1) year of customer service experience
In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
Anoka-Ramsey Community College (ARCC) is an open-door, comprehensive higher education institution committed to excellence in teaching and learning. ARCC has campuses in both Cambridge and Coon Rapids, Minnesota.
The aligned institutions of Anoka-Ramsey Community College and Anoka Technical College (ATC) are members of Minnesota State. With over 100 degree, certificate, and transfer programs across three campuses, ARCC and ATC have served the citizens of the Twin Cities and East Central Minnesota since 1965. Annually, the two colleges (three campuses) serve more than 16,000 learners of all ages and ethnicities as they pursue associate degrees that transfer as the first two years of a bachelor's degree, or technical and certificate programs that lead immediately to rewarding careers.
We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success. Our commitment to inclusive excellence seeks to extend beyond academic offerings to meet diverse student interests as well as regional and economic needs.
Our college prides itself in our support for students' holistic needs. We have many students who are first-generation students, students with disabilities, veteran students, post-traditional students, and students who identify as LGBTQIA. The student population at ARCC is composed of 0.4% American Indian/Alaska Native, 6.6% Asian, 11.7% Black or African American, 5.7% Hispanic of any race, 0% Native Hawaiian/Other Pacific Islander, 63.5% White, and 4.6% multiracial and 19.9% post-traditional students. We are committed to creating a vibrant and diverse community of employees composed of first-generation students, employees with disabilities, veterans, and employees who identify as LGBTQIA. Our employee population at ARCC consists of 16.4% Black, Indigenous, People of Color (BIPOC).
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Anoka-Ramsey Community College (ARCC) is a multi-campus institution and a member of the Minnesota State Colleges and Universities system. The Coon Rapids Campus is located on the banks of the Mississippi River twentymiles north of downtown Minneapolis. The Cambridge Campus is located on west Highway 95 on the Rum River in Cambridge. Beginning in 1965 with 600 students in a wing of Centennial High School in Circle Pines, Anoka-Ramsey Community College has grown considerably. In 1967 the college moved to the current Coon Rapids Campus of approximately 103 acres. The Cambridge Campus opened in 1978 and has shown consistent growth in enrollment and facilities. In addition, students may complete many ARCC college courses at convenient off-site locations throughout neighboring communities. During the 2008-2009 academic year, more than 11,000 students completed credit classes at the college.