Student and Academic Advisor (Student Services Professional II), College of Extended & Global Education - Professional and Continuing Education (PACE)
California State University, San Bernardino


Job No: 543439
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Job Summary:

Under general supervision, the Student and Academic Advisor will perform moderately complex student services work. Key responsibilities include, but are not limited to, providing information and guidance to prospective students regarding degree and professional programs, assisting prospective and current students with enrollment and admission processes and solutions, offering student retention services, and providing admission and academic advising. The advisor will attend recruitment fairs to promote all Professional and Continuing Education (PaCE) programs, and coordinate data input, reporting, and analysis related to these activities.

Duties and responsibilities

Admission Advising and Recruitment:

• Acquire prospective student information by utilizing basic interviewing and active listening skills for program recruitment.
• Provide information and guidance to prospective students on degrees, certificates, and individual courses that align with their aptitudes, interests, and abilities.
• Apply sound judgment and knowledge of standards to assist prospective and current students with suitable solutions and courses of action for issues related to enrollment and/or completion of course/program.
• Evaluate student needs through basic interviews and counseling techniques to explain the basis for directing, guiding, and/or advising on all available services.
• Advocate for student needs in area of expertise and identify/recommend solutions in collaboration with campus partners.
• Maintain accurate student information and status in department's customer relationship management (CRM) software.
• Attend recruitment fairs and offer information sessions to promote all PaCE programs and provide prospective students with details about the preadmission process.
• Guide prospective students through the admission process such as tracking and obtaining missing documents/transcripts until applicants are fully admitted or denied.
• Apply working knowledge of program practices, procedures and activities to participate in the development and maintenance of an information knowledge base to assist all staff in providing accurate and comprehensive program data in response to potential student inquiries.
• Schedule and conduct 1:1 and group information sessions for current and prospective students.
• Plan, and attend 'on the spot' admissions for specialized groups such as community colleges and partnerships, etc.
• Collect, compile, analyze and evaluate data to prepare timely reports on recruitment, application, enrollment, and other information requested.

Academic Advising and Student Retention:

• Create individual Student Program Plans for all matriculated student in the undergraduate online programs. Anticipate any possible issues that could postpone degree completion and provide readily available alternative solutions. Recommend solutions to individual student problems for which precedents may not exist.
• Independently provide comprehensive advisement to students who have problems in choosing, pursuing, and adjusting themselves to suitable educational goals and provide factual data about occupational and educational requirements.
• Utilize intricate critical thinking and problem-solving skills to accurately determine when to request/update Grad Checks for students to ensure proper graduation timeline.
• Maintaining effective working relationships by interacting with students and following up to inquire about progression in the programs at the time specified for each program.
• Run reports to monitor student engagement in degree and certificate programs.

Other classification related duties as assigned.

Minimum Qualifications:

• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis
• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job related field may be substituted for one year of the professional experience

Required Qualifications:

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• Obtain factual and interpretative information through interviews
• Reason logically
• Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data Advise students individually and in groups on routine matters where required
• Recognize multicultural, multisexed and multi-aged value systems and work accordingly
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
• Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications:

• Master's degree
• Experience coordinating and administering educational program events or projects, preferably in higher, extended, and/or adult education.
• Experience with gathering and analyzing data, and developing reports
• Knowledge of interviewing and counseling techniques to facilitate enrollments
• Proficiency with Client Relationship Management (CRM) systems
• Familiarity with conducting orientations for students
• Demonstrated record of organizational skills and attention to detail
• Strong interpersonal communications
• Excellent oral and written English communication skills
• Proficiency in Microsoft Office Suite programs
• Candidates must be willing to maintain a flexible work schedule, occasionally working evenings and weekends, and domestic travel.
  
  

Compensation and Benefits:

Anticipated Hiring Range: $4,841 - $5,100 per month

Classification Salary Range: $4,841 - $6,884 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Full-time Exempt Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.



The application deadline is: October 16, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act


To view full description and to apply, visit: https://www.csusb.edu








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