We at Massasoit Community College pride ourselves in our tradition of excellence and in our historic mission of accepting all who desire to learn. Massasoit currently offers 41 associate degree programs in arts, sciences, and applied sciences and 24 certificates. The College also offers non-credit workforce development certificates; corporate training courses; adult basic education; personal enrichment classes; and Early College programs for high school students.
Students of color make up roughly half of all students enrolled and more than half of all Massasoit students are first generation to attend college. More than 900 students graduate from Massasoit with an associate degree or certificate each year.
Brockton, Massachusetts, home of Massasoit's largest campus, prides itself on its diversity of cultures and is home to approximately 95,000 residents. In addition, the college has a campus in Canton, a satellite location in Middleborough, and annually serves students from more than 35 cities and towns in Southeastern Massachusetts. Massasoit is one of the largest community colleges in the state.
Massasoit Community College is an affirmative action / equal opportunity employer who is committed to increasing diversity across all levels of the college. Candidates who believe they can contribute to this value are strongly encouraged to apply.
The Vice President of Student Services & Enrollment Management (VPSSEM) is responsible for providing leadership for the Student Services & Enrollment Management division, as well as creating and encouraging cross-collaboration with other divisions to promote student success.
The Staff Associate provides direct support to the VPSSEM, Dean of Students (DOS) and the Dean of Enrollment Management (DEM). In addition, they provide assistance to Student Services and Enrollment Management departments, including collection of assessment data, report preparation, and assisting with the management of fiscal resources. Housed in Brockton, this position assists with Student Affairs functions at all college locations.
Responsibilities and Duties:
Provide confidential administrative support to the Student Services and Enrollment Management (SSEM) office, including but not limited to managing calendars, travel reimbursements, taking and distributing accurate minutes of meetings, managing purchase requisitions and work orders; assist in the oversight of the SSEM budget and the monitoring of all SSEM departmental budgets.
Serve as frontline staff for the VPSSEM, DOS and DEM; provide customer service to internal and external partners; respond to students in crises by making referrals, documenting interactions, and making intakes as appropriate; serve as a member of the College's CARE Team.
Oversee the record-sharing process with external partners (such as BAMSI/Whitman Counseling) for students utilizing the United Student Fund for services; liaise with external partners, Student Financial Services, Comptroller's Office, and others to ensure invoices are appropriately processed and records are accurately updated.
Recruit, train, and supervise VPSSEM Office work-study students; Oversee the collaborative training of all work-study students within Student Services and Enrollment Management.
Coordinate the faculty notification process for student absences, youth learners, and chosen name requests.
Assist students with Basic Needs and Health & Wellness referrals.
Complete background checks (FBI, Colleges, Businesses) for disciplinary infractions or verification of attendance.
Verify and complete college transfer report requests for students and keep accurate databases for both the VPSSEM Office and Registrar's Office.
Provide information related to student appeal and grievance processes; follow up with students and parents with status updates.
Manage DOS inbox, phone line, and mail.
Manage Commonwealth Commitment inbox; monitor and assign Commonwealth Commitment Program applications for review through Maxient, maintain a database of program participation data and prepare and send program data to external partners each semester; coordinate meetings, agendas, and minutes for, and serve on Commonwealth Commitment Program Implementation Committee.
Develop, and maintain files, records, and databases; create and assign cases via Maxient; update disciplinary, CARE Team, appeals, student absence notification, and grievance records as appropriate.
Assist with the coordination of special events and training, including facilities/media reservation, publications, and promotion.
Assist in the monitoring, maintenance, and addition of information to the College's Ai Chatbot; receive and complete updates for platform from college community through the college's ticketing platform.
Assist in the collection, analysis, and presentation of assessment data, including the creation and distribution of the Student Services & Enrollment Management newsletter and monthly reports.
Attend EPIC meetings and serve on the Strategic Enrollment Management Planning Team; coordinate agendas and provide detailed meeting minutes for meetings associated with these committees.
Serve as a member of the Student Services & Enrollment Management Leadership Team; keep minutes and assist with key initiatives.
Exercise discretion in dealing with confidential information; understand FERPA and ensure release forms are on file prior to the sharing of information.
Assist with student orientations and other SSEM Events.
Stand in for the VPSSEM, DOS, & DEM and represent the Office in meetings and/or events as needed.
Attend professional development conferences, college meetings, and division meetings.
Perform other related duties as assigned.
Bachelor's degree or higher, and five (5) or more full-time years' experience working within a college setting; or equivalent combination of education, training, and experience.
Experience working with technology such as student information and data management systems as well as the Microsoft Office Suite.
Ability to complete a high volume of tasks and projects both independently and collaboratively.
Experience working with diverse student populations.
Fluency in a second language.
Prior experience within a community college setting.
Experience with technology platforms used in higher education including Zoom, Microsoft Teams, Banner, Argos, DegreeWorks, Google Workspace, Dynamic Forms, Maxient, Team Dynamix, Constant Contact or similar product, Ai Chatbot technology, Visio or similar diagram software, CRM technology and EAB Navigate or similar student retention software.
Position Status: Non-unit Professional, full-time state funded with benefits
Hours: 37.5 per week, Occasional night and weekends events
Salary: $57,000 - $68,000. Commensurate with education and experience
Worksite: Assignments will include all Massasoit sites
Deadline to Apply: June 25, 2023
A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.
Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.
Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, firstname.lastname@example.org, or the Dean of Students & Deputy Title IX Coordinator, Jessica Correia, 508-588-9100, x1402, Brockton Campus, Student Center, Room 208A, email@example.com, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
We at Massasoit Community College pride ourselves in our tradition of excellence and in our historic mission of accepting all who desire to learn. We are dedicated to creating a challenging and supportive environment where the members of our community can attain their educational and personal goals. We encourage all to take responsibility for their learning, to discover their potential, and to achieve their ambitions.Recognizing that our diversity is an important source of our strength, we respond to the needs of our community and expect that everyone at Massasoit respects the rights and affirms the dignity of all people. We strive to construct a safe and trustful environment where together we can engage in open dialogue.