General Summary

The Director of Housing Operations is responsible for providing leadership and supervision over all aspects of Student Housing. Areas of responsibility include, but are not limited to, fiscal oversight, leasing and marketing, programming and student development, enforcement of policies, and supervision of employees. These responsibilities require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation. The Director must work collaboratively with campus departments and community partners.

Duties and Responsibilities

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out below, although considered incidental in the performance of this position.

1. Recruit, hire, train, supervise, and evaluate housing staff.
2. Implement goals and priorities that align with the college’s mission and Strategic Plan.
3. Maintain operational functions, including but not limited to key distribution and collection, housing contracts, damage assessment, reporting, purchasing, maintenance requests, hall openings and closings, and duty-rotation schedules.
4. Guide the development and execution of residential life curriculum and student programming within the residential community.
5. Serve as a conduct officer, track violations of the housing handbook, and maintain records.
6. Demonstrate sensitivity to and an understanding of students with varying abilities and diverse academic, socioeconomic, cultural, and ethnic backgrounds.
7. Collaborate with the Executive Director of Communications and Marketing for publications, marketing, and recruitment materials. Update website information pertaining to housing.
8. Provide fiscal oversight by managing the operating and capital budgets, which includes the development of annual budget proposals.
9. Manage “turn” of units between contracts, including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move-in.
10. Oversee the planning, organization and implementation of events and activities that meet the intellectual, social, cultural, and academic needs of the students.
11. Participate in recruitment events to market the residential community.
12. Manage and oversee housing preparation for summer camps, conferences, internships, and programs, etc.
13. Assist with the operation of the Campus Cupboard, the college’s food pantry.
14. Provide status reports to the Vice President of Student Services weekly (or as necessary).
15. Require a regular workday with additional responsibilities in the evenings, on weekends, and on college break days regularly.
16. Serve in an on-call rotation with the Assistant Director for hall needs and/or emergency response.
17. Perform other duties as assigned.

Required Qualifications

1. Master’s degree in college student personnel, higher education administration, or a related field.
2. Five (5) years of relevant professional experience.
3. Must reside within a reasonable distance of the campus for on-call rotation.
4. Ability to work in the evenings and on weekends.
5. Applied understanding of student development theory.
6. Supervisory experience.
7. Knowledge of risk management and crisis response related to student housing.

Preferred Qualifications

1. Experience with Ellucian Colleague, Security Desk Cameras, Maxient, and Key Access Management.
2. Title IX Certification.
3. Safe Zone training/certificate.

Interested candidates must submit a cover letter, resume, unofficial copies of transcripts, and contact information for three (3) professional references to: Attn: Human Resources, 62249 Shimmel Rd, Centreville, MI 49032, or via email to:  hr@glenoaks.edu.